How can we help?

Search our knowledge base or reach out to our team in Mehsana.

Email Support

Expect a human response within 4 working hours.

support@samanloop.com
Safety Center

Need to report a damaged item or suspicious behavior?

Office Hours

Mon – Sat | 9:00 AM – 7:00 PM

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Frequently Asked Questions

Quick answers to the most common questions

Absolutely. We use a three-layer trust system: Identity Verification for all users, Security Deposits held in escrow, and a Rating System to maintain high standards in our neighborhood.

If damage occurs, the lender should report it within 24 hours of return. We use the security deposit to cover repairs. If costs exceed the deposit, our support team mediates the resolution based on our neighborhood damage policy.

Yes. Full refunds are available if cancelled 24 hours before the rental starts. For last-minute cancellations, a small processing fee may apply to compensate the lender for their time.

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